Terms of sale
Terms and Conditions of Sale – Thom Concept
Last updated: 31 July 2026
1. Seller identity
The thomconcept.com website and the products offered are operated by Thomas MOSNIER, a sole trader operating under the French micro-entreprise regime, under the trading name Thom Concept. SIREN: 814 906 509. SIRET: 814 906 509 00017. Registered office: Le Bourg, 63440 Marcillat, France. Phone: +33 6 31 51 09 01. Email: thom.concept@gmail.com.
2. Products
The essential characteristics and compatibility of products are stated on each product page. Photographs are provided for illustrative purposes. Customers must check product compatibility with their robot before ordering.
3. Orders
Before payment, customers can review the contents of their order and correct any errors. Confirming payment constitutes an order and acceptance of these Terms and Conditions of Sale. A confirmation is sent to the email address supplied by the customer.
4. Prices
Prices are stated in euros. VAT is not applicable under Article 293 B of the French General Tax Code. Applicable delivery charges are displayed before the order is confirmed. Products are invoiced at the price in effect when the order is placed.
5. Payment
Payment may be made by bank card or PayPal using the options offered at checkout.
6. Dispatch and delivery
Thom Concept ships to mainland France and to European Union countries available at checkout. After payment has been confirmed, orders are usually handed over to the carrier within 24 hours with Mondial Relay or within 48 hours with Colissimo. These are processing and dispatch times; the carrier’s announced transit time is additional. Available delivery methods and charges are displayed before confirmation.
7. Right of withdrawal and returns
Consumers have 14 days from receipt of the goods, or of the final item in the event of separate delivery, to notify their withdrawal through the electronic function available from their account or order, or through the contact form. After notification, they have 14 days to return the product. The return address and instructions are provided after the request; the registered office is not a return address. For a change-of-mind withdrawal, direct return shipping costs are paid by the customer. Original packaging is not required. Detailed terms appear in the withdrawal and refund policy.
8. Statutory guarantees
Products are covered by the French statutory guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code and by the statutory warranty against hidden defects under Articles 1641 et seq. of the French Civil Code. For new goods, the statutory guarantee of conformity applies for two years from delivery. These guarantees apply independently of any commercial warranty. Customers may contact Thom Concept through the contact form to exercise their rights.
9. Installation and use
Customers must follow the product-page instructions, applicable safety guidance and the robot manufacturer’s instructions. Incorrect installation or use contrary to the instructions may affect the operation of the product or robot, without depriving consumers of any mandatory guarantees or liability protections provided by law.
10. Liability
Thom Concept is not liable for damage resulting from use that is clearly contrary to the instructions, subject to statutory guarantees and any mandatory liability that cannot be excluded or limited.
11. Personal data and intellectual property
Personal data is processed in accordance with the privacy policy. Unless otherwise stated, original website content is protected and belongs to Thom Concept or is used with the permission of its respective owners.
12. Applicable law and disputes
These Terms and Conditions of Sale are governed by French law. This choice does not deprive a consumer residing in another European Union country of any more protective mandatory provisions available in their country of residence. No clause gives the French courts exclusive jurisdiction over consumers.
13. Complaints and contact
For any question or complaint, customers should use the website contact form whenever possible.
No consumer mediator is currently appointed, so no mediator details are published.