Shipping policy

Shipping policy

Thom Concept ships to mainland France and to European Union countries available at checkout. Available delivery methods and charges are displayed before the order is confirmed.

Free pickup-point delivery from €100

Delivery through Mondial Relay / InPost and its partner pickup-point networks is free from €100 of products, after any discounts and excluding shipping costs, to the destinations currently served: France, Belgium, Luxembourg, Germany, Spain, Italy, the Netherlands, Poland and Portugal. Select the pickup-point shipping method offered at checkout; the pickup point is selected after payment. Below this threshold, the usual shipping charge applies. Home delivery retains its usual rates.

After payment has been confirmed, orders placed before midnight (Paris time) are dispatched the next day with Mondial Relay, or within 1 to 2 days with La Poste. Orders are prepared every day. These times cover preparation and handover to the carrier; transit time is additional.

Carrier operating days, public holidays and exceptional circumstances may affect transit times.

When tracking is available, it is sent to the email address used for the order.

Customers must check their address before confirming an order. If an error is found, they should contact Thom Concept immediately through the contact form. Changes can no longer be guaranteed after the parcel has been handed over to the carrier.

If a parcel is visibly damaged, customers are encouraged to record precise reservations with the carrier and contact Thom Concept promptly with photographs. This does not limit the customer’s statutory rights.